Privacy Policy
At Dhormox Volthrex, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you interact with our Unreal Engine mobile game development educational services.
Information We Collect
Personal Information
When you enroll in our programs or contact us, we may collect:
- Your name, email address, and phone number
- Educational background and professional experience
- Payment information for course enrollment
- Communication preferences and course interests
- Technical skill assessments and portfolio submissions
Technical Information
We automatically collect certain technical data to improve your learning experience:
- IP address and browser information
- Course progress and completion rates
- Learning platform usage patterns
- Device specifications for software compatibility
How We Use Your Information
Your personal information helps us provide quality education and support:
Educational Services
- Delivering course content and tracking your progress
- Providing personalized learning recommendations
- Facilitating communication with instructors and peers
- Issuing certificates and academic records
Administrative Purposes
- Processing enrollment and payment transactions
- Sending important course updates and announcements
- Responding to your questions and support requests
- Improving our educational programs and platform functionality
Data Retention Periods
We retain your personal information for different periods depending on its purpose. Student records are kept for 7 years after course completion, while marketing communications data is retained until you opt out. Technical logs are typically deleted after 2 years.
Data Sharing and Third Parties
We share your information only when necessary to provide our services or comply with legal requirements.
Service Providers
We work with trusted partners who help us deliver our educational services:
- Learning management system providers for course delivery
- Payment processors for secure transaction handling
- Email service providers for communication
- Cloud storage services for course materials and student work
Legal Requirements
We may disclose your information when required by Slovenian law, European Union regulations, or to protect our legal rights and the safety of our students and staff.
International Transfers
Some of our service providers are located outside the European Union. When we transfer your data internationally, we ensure appropriate safeguards are in place through adequacy decisions or standard contractual clauses approved by the European Commission.
Your Rights and Choices
Under the General Data Protection Regulation (GDPR) and Slovenian data protection laws, you have several important rights regarding your personal information.
Access Rights
Request a copy of all personal information we hold about you, including how we use it and who we share it with.
Correction Rights
Ask us to correct any inaccurate or incomplete personal information in our records.
Deletion Rights
Request deletion of your personal information when it's no longer needed or if you withdraw consent.
Portability Rights
Receive your personal information in a portable format to transfer to another service provider.
How to Exercise Your Rights
To exercise any of these rights, contact our privacy team at support@dhormoxvolthrex.com. We'll respond within 30 days and may need to verify your identity before processing your request. You also have the right to file a complaint with the Information Commissioner of Slovenia if you're unsatisfied with our response.
Data Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
Encrypted data transmission, secure servers, regular security updates, and multi-factor authentication for staff access.
Physical Security
Restricted access to facilities, secure storage of physical documents, and controlled disposal of sensitive materials.
Administrative Controls
Regular staff training, background checks, access controls based on job responsibilities, and incident response procedures.
Data Monitoring
Continuous monitoring for security threats, regular security audits, and prompt notification of any data breaches.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords and keep your account information confidential.
Cookies and Tracking Technologies
Cookie Categories
- Essential Cookies: Required for basic website functionality and cannot be disabled
- Performance Cookies: Help us understand website usage and improve user experience
- Functional Cookies: Remember your preferences and provide enhanced features
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, services, and applicable laws. When we make significant changes, we'll notify you by email or through prominent notices on our website at least 30 days before the changes take effect.
Minor updates, such as contact information changes or clarifications that don't affect your rights, may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your information.
The current version of this policy is always available on our website, and previous versions are archived for your reference upon request.
Privacy Questions and Contact
If you have questions about this privacy policy, want to exercise your data protection rights, or need assistance with privacy-related matters, our team is here to help.
Privacy Officer: Dhormox Volthrex Privacy Team
Email: support@dhormoxvolthrex.com
Phone: +38612428762
Address: Dravska ulica 11, 2250 Ptuj, Slovenia
Response Time: We respond to privacy inquiries within 72 hours
For urgent privacy concerns or suspected data breaches, please contact us immediately by phone during business hours or mark your email as "URGENT - Privacy Matter" for priority handling.